FAQ

How can I contact you?

To contact us at any time, please visit our Contact us page, and we will get back to you as soon as possible. 

What is your shipping policy?

To understand our shipping policy, please visit our 'Shipping' page.

What is your returns policy?

To understand our shipping policy, please visit our 'Returns' page.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders.

How long does shipping take?

Orders are processed within 1–3 business days.
Delivery usually takes 5–10 business days, depending on your location.

Do you provide order tracking?

Yes. Once your order has shipped, you will receive a tracking link by email so you can follow your delivery.

Can I return a product?

Yes. Returns are accepted within 14 days of delivery for unused and unopened products in their original packaging.

Are opened products returnable?

For hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless they arrive faulty or incorrect.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund where applicable.

Who covers return shipping costs?

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

How long does a refund take?

Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.